Shipping Policy — Infinity and Beyond Aquatics

At Infinity and Beyond Aquatics, we are committed to delivering aquarium supplies, equipment, livestock, and specialty foods safely and efficiently.

Many products ship directly from trusted manufacturers, distributors, and fulfillment partners. This allows us to offer an extensive selection of aquarium equipment, supplies, livestock, refrigerated products, and frozen foods.

Because products may ship from different fulfillment locations or require different shipping methods, separate shipping charges, processing times, and delivery schedules may apply.

Order Processing

Most standard merchandise orders are processed within 1–3 business days, excluding weekends and holidays.

Processing times may vary for:

• Direct-fulfillment products

• Special-order merchandise

• Products transferred between fulfillment facilities

• Oversized equipment

• Freight shipments

• Live animals

• Refrigerated products

• Frozen products

• Products requiring additional preparation or inspection

Business days do not include Saturdays, Sundays, or federal holidays. Orders placed near or during a weekend may not begin processing until the next business day.

Processing time is separate from the estimated shipping and transit time displayed at checkout.

Once tracking information becomes available, a shipping confirmation will be sent to the email address associated with the order. Tracking may take additional time to update after a shipment has been prepared or transferred to the carrier.

Domestic Shipping — United States

The following flat shipping rates apply to eligible products shipped within the United States:

Economy Shipping — $12.99
Estimated delivery: 5–12 business days after processing

Free Standard Shipping on Eligible Orders of $100 or More
Estimated delivery: 5–12 business days after processing

Medium Shipping — $49.99
Estimated delivery: 5–12 business days after processing

Large Item Shipping — $69.99
Estimated delivery: 5–12 business days after processing

Oversized Freight Delivery — $200.00
Estimated delivery: 5–12 business days after processing

The shipping rate displayed at checkout is based on the products in the order and their assigned shipping profiles.

Free standard shipping applies only to eligible standard merchandise. Live animals, refrigerated products, frozen products, oversized equipment, freight shipments, and other specialty products are subject to their applicable shipping rules and exclusions.

International Shipping

International shipping is available for eligible products and approved destinations.

The following international shipping amounts may be displayed at checkout:

General International Shipping — $39.99
Estimated delivery: 5–12 business days after processing

Medium International Shipping — $79.99
Estimated delivery: 5–12 business days after processing

Large International Shipping — $149.99
Estimated delivery: 5–12 business days after processing

International Freight Shipping — $600.00
Estimated delivery: 6–15 business days after processing

International Shipping Estimates and Updated Invoices

International shipping amounts displayed at checkout are placeholders or preliminary estimates only. They may not represent the final shipping cost.

The final shipping cost depends on the products ordered, package dimensions, weight, destination, carrier availability, fulfillment location, required service level, and current international transportation rates.

After an international order is received, Infinity and Beyond Aquatics may obtain an updated shipping quote from the applicable manufacturer, distributor, fulfillment partner, or carrier.

If the actual shipping cost is higher than the amount collected at checkout, the customer will receive an updated invoice for the additional shipping balance. The order will not be shipped until the additional balance has been paid.

If the customer does not accept or pay the updated shipping invoice, Infinity and Beyond Aquatics may cancel and refund the eligible unfulfilled portion of the order.

International delivery times are estimates and may be affected by customs processing, carrier delays, destination-country requirements, inspections, weather, or other circumstances outside our control.

Live animals, refrigerated products, frozen products, oversized equipment, and certain other merchandise may not be eligible for international shipping.

Infinity and Beyond Aquatics reserves the right to cancel and refund an order when a product cannot legally, safely, or reasonably be shipped to the selected destination.

Delivery Estimates

All delivery estimates are stated in business days and do not include weekends or holidays.

The estimated delivery period begins after the order has been processed and dispatched. Processing time, quarantine, livestock preparation, special-order preparation, and inventory transfers are not included in the estimated transit time.

Shipping and delivery dates are estimates and are not guaranteed. Orders may be delayed because of:

• Weekends and holidays

• Manufacturer or distributor processing

• Inventory transfers

• Product availability

• Severe weather or extreme temperatures

• Carrier disruptions

• Customs processing or inspections

• Freight scheduling

• Incorrect or incomplete shipping information

• Other circumstances outside our reasonable control

A delay within the stated processing or delivery period does not qualify an order for cancellation, refund, or reimbursement of shipping charges.

Order Cancellations and Changes

Orders may only be canceled before they have been dispatched or entered the shipping process.

Once an order has been dispatched, transferred between fulfillment facilities, assigned to a carrier, or otherwise entered the shipping process, it cannot be canceled due to logistical limitations.

After an order has been dispatched:

• Products cannot be removed from the order.

• Additional products cannot be added to the order.

• Product selections and quantities cannot be changed.

• The shipping address cannot be changed or redirected through Infinity and Beyond Aquatics.

• The order cannot be canceled, even if tracking information has not yet updated.

Submitting a cancellation or change request does not guarantee that it can be completed. A cancellation is only confirmed when Infinity and Beyond Aquatics provides written confirmation that the order was successfully canceled before dispatch.

Live animals, frozen foods, refrigerated foods, aquarium foods, consumables, and other final-sale products cannot be canceled after processing or fulfillment has begun.

If eligible standard merchandise is no longer wanted after dispatch, the customer may request a return after delivery under our Return & Refund Policy. Return shipping costs, original shipping charges, and applicable restocking fees remain the customer’s responsibility.

Live-Animal Shipping

Live fish, corals, anemones, invertebrates, cleanup crews, aquatic plants, and other livestock require specialized handling, insulated packaging, and expedited transportation.

Live-Animal Shipping Fee

A $39.99 Live Animal Priority Shipping Fee applies to qualifying live-animal orders with a live-animal merchandise subtotal below $300.

Qualifying live-animal orders with a live-animal merchandise subtotal of $300 or more receive free live-animal shipping, unless otherwise stated on the product page or at checkout.

The qualifying live-animal subtotal must reach $300 after discounts and before taxes.

Equipment, dry goods, refrigerated products, frozen products, gift cards, taxes, and other non-livestock products do not count toward the $300 live-animal free-shipping threshold.

Live-animal packaging may include insulated cooler boxes and appropriate temperature-control materials, including heat or cold packs when necessary.

Live animals may ship separately from equipment, dry goods, refrigerated products, frozen products, and other merchandise included in the same order.

Live-Fish Quarantine and Preparation

Live fish may undergo up to a 7-business-day quarantine, observation, conditioning, and shipping-preparation period after the order is placed.

Once a fish has been cleared and is ready for shipment, we may contact the customer to arrange delivery.

The quarantine and preparation period does not include carrier transit time.

Live-Animal Shipping Days

Live animals are generally shipped Monday through Wednesday only using Priority Overnight, UPS Next Day Air, FedEx Overnight, or another appropriate expedited live-animal service.

Live animals are not normally shipped Thursday through Sunday to reduce the possibility of livestock being held by a carrier over a weekend.

Shipping dates may be delayed or adjusted due to:

• Weekends or holidays

• Extreme temperatures

• Severe weather

• Carrier disruptions

• Livestock health or readiness

• Destination restrictions

• Other conditions that could affect animal safety

Infinity and Beyond Aquatics reserves the right to delay a live-animal shipment when reasonably necessary to protect the health and safety of the livestock.

Live Animal Arrival and Health Guarantee

Eligible livestock is covered exclusively by the Infinity and Beyond Aquatics Live Animal Arrival & Health Guarantee Policy.

Live animals are guaranteed to arrive alive when all delivery, acclimation, documentation, and other applicable policy requirements are followed.

In the event of a dead-on-arrival animal, the customer must contact Infinity and Beyond Aquatics immediately and provide the required photographs and documentation within 12 hours of the carrier-confirmed delivery time.

Claims submitted late or without the required documentation may be denied.

The guarantee does not cover losses or claims resulting from:

• An incorrect or incomplete shipping address

• Refused shipments

• Missed deliveries

• Failure to retrieve or receive the shipment promptly

• Customer-requested carrier holds, redirects, or delivery changes

• Improper handling or acclimation

• Aquarium conditions or water quality

• Compatibility or aggression

• Husbandry or care after delivery

• Circumstances excluded by the complete Live Animal Arrival & Health Guarantee Policy

Original live-animal shipping charges are nonrefundable.

If a replacement live fish, coral, anemone, invertebrate, plant, or other live item is approved and shipped, the customer remains responsible for all applicable shipping, packaging, and handling costs associated with the replacement shipment.

Approval of a claim does not include free replacement shipping, even when the original order qualified for free live-animal shipping.

Customers must review the complete Live Animal Arrival & Health Guarantee Policy before ordering livestock. That policy determines all eligibility requirements, exclusions, claim procedures, and available resolutions.

Live and Refrigerated Product Shipping

Live and refrigerated foods, phytoplankton, copepods, TurboStart, and other eligible temperature-sensitive products are subject to a $15 Live and Refrigerated Temperature-Controlled Shipping Fee per order.

Eligible live and refrigerated products are generally shipped Monday through Wednesday via 2-Day Air, Next-Day Air, or another appropriate expedited service.

Products are packaged in insulated cooler boxes with appropriate heat or cold packs when necessary.

The $15 shipping fee helps cover expedited transportation, insulated packaging, and temperature-control materials.

Live and refrigerated products are generally not shipped Thursday through Sunday. Shipping may also be delayed because of holidays, severe weather, extreme temperatures, carrier disruptions, or other conditions that could affect product safety.

The $15 live and refrigerated shipping fee:

• Applies regardless of the number or value of eligible products ordered

• Is not waived by standard or live-animal free-shipping thresholds

• Is nonrefundable after the shipment has been dispatched

• May apply separately from other standard or specialty shipping charges

Live and refrigerated products may ship separately from standard merchandise, live animals, and frozen products.

Live foods, refrigerated foods, and other perishable food products are final sale and are not eligible for return or refund because their handling and storage conditions cannot be verified after delivery.

Live and Refrigerated Product Arrival Issues

Eligible live and refrigerated products are expected to arrive in usable condition when delivered within the carrier’s scheduled delivery window and received promptly by the customer.

Temperature-controlled products do not necessarily need to feel cold upon arrival to remain usable. Certain products are designed to tolerate normal temperature changes during transportation.

If a live or refrigerated product arrives damaged, leaking, spoiled, or otherwise compromised, contact Infinity and Beyond Aquatics immediately and provide photographs of:

• The affected product

• The product packaging

• The insulated shipping materials

• The exterior shipping container

• The shipping label

Approved claims will be handled according to the resolution available for the affected product. Original and specialized shipping charges are nonrefundable.

Claims may be denied when an issue results from an incorrect address, refused shipment, missed delivery, delivery redirection, or failure to receive or retrieve the shipment promptly.

Frozen Product Shipping

All frozen-product orders are subject to a $29.99 Frozen Food Temperature-Controlled Shipping Surcharge per order, regardless of order size, quantity, or value.

Frozen foods are generally shipped Tuesday through Thursday via Priority Overnight or 2-Day Air, depending on the product, destination, weather conditions, and fulfillment location.

Frozen products are shipped in specialized insulated packaging with dry ice or other appropriate temperature-control materials.

The $29.99 surcharge helps cover:

• Expedited transportation

• Insulated cooler packaging

• Dry ice

• Other materials required for safe transportation

Frozen foods are generally not shipped Friday through Monday to reduce the risk of packages being held by carriers over a weekend.

Frozen-product shipping dates may also be delayed or adjusted because of holidays, severe weather, extreme temperatures, carrier disruptions, or other conditions that could affect product safety.

The $29.99 frozen-food shipping surcharge:

• Applies whether the order contains one frozen item or multiple frozen items

• Is not waived by standard or live-animal free-shipping thresholds

• Is nonrefundable after the shipment has been dispatched

• Is added to any other applicable standard or specialty shipping charge

Frozen products may ship separately from live animals, refrigerated products, standard merchandise, and other products included in the same order.

Frozen foods are final sale and are not eligible for return or refund because their handling and storage conditions cannot be verified after delivery.

Mixed Orders, Shipping Profiles and Separate Shipments

Products within the same order may ship from different manufacturers, distributors, or fulfillment locations. An order may therefore arrive in multiple packages and on different days.

Each product is assigned to the shipping category required for its size, handling, packaging, temperature control, and delivery method.

Shipping profiles and free-shipping thresholds cannot be combined.

The value of products in one shipping category does not count toward the free-shipping threshold of another category. Each applicable shipping charge is calculated separately and may be added to the order at checkout.

For example, an order containing:

• A large item

• Less than $300 in qualifying live animals

• Frozen food

• Standard merchandise below the $100 standard free-shipping threshold

May be charged:

• The applicable Large Item Shipping Fee

• The $39.99 Live Animal Priority Shipping Fee

• The $29.99 Frozen Food Temperature-Controlled Shipping Surcharge

• The applicable standard merchandise shipping charge

All applicable charges may appear on the same order because these products require different shipping profiles, packaging, fulfillment locations, or transportation services.

Additional examples:

• An order containing less than $300 in qualifying live animals and frozen food may be charged both the $39.99 Live Animal Priority Shipping Fee and the $29.99 Frozen Food Temperature-Controlled Shipping Surcharge.

• An order containing at least $300 in qualifying live animals and frozen food may receive free shipping on the live-animal portion, but the $29.99 Frozen Food Temperature-Controlled Shipping Surcharge will still apply.

• An order containing live or refrigerated products and frozen food may be charged both the $15 Live and Refrigerated Temperature-Controlled Shipping Fee and the $29.99 Frozen Food Temperature-Controlled Shipping Surcharge.

• An order containing merchandise assigned to Economy, Medium, Large, Oversized, Freight, Live Animal, Refrigerated, or Frozen shipping profiles may be charged separately for every applicable profile.

The $100 standard-merchandise free-shipping threshold applies only to eligible standard merchandise.

The $300 live-animal free-shipping threshold applies only to qualifying live fish, corals, anemones, invertebrates, cleanup crews, aquatic plants, and other eligible livestock.

Frozen foods, refrigerated products, oversized merchandise, freight products, international shipments, and other specialty categories do not count toward either free-shipping threshold.

Adding additional products to an order does not waive a required shipping charge unless those products qualify for free shipping within the same eligible shipping category.

International Duties, Taxes and Customs

International orders may be subject to import duties, VAT, taxes, customs-clearance fees, brokerage charges, or other fees imposed by the destination country, government, customs authority, or carrier.

These charges are not included in the product price or shipping cost unless they are specifically calculated and displayed at checkout.

When duties or taxes are not collected at checkout, they are the customer’s responsibility and may be due before or upon delivery.

Infinity and Beyond Aquatics does not control these charges and cannot estimate, waive, or reimburse fees imposed by governments, customs authorities, or carriers.

Customers are responsible for reviewing all applicable import requirements and restrictions before placing an international order.

International orders may be delayed, held, inspected, rejected, or returned by customs. Infinity and Beyond Aquatics is not responsible for customs delays or destination-country restrictions.

If an international shipment is refused, abandoned, or returned because the customer did not pay required duties or taxes, provide required documentation, comply with import requirements, or accept delivery, any refund will be subject to our Return & Refund Policy.

Original shipping charges, duties, taxes, customs fees, return shipping costs, and other related charges are nonrefundable and may be deducted from any eligible refund.

Order Issues, Damage and Carrier Delays

Shipping and delivery dates are estimates and are not guaranteed.

If a standard merchandise package arrives damaged, incomplete, or appears to be lost in transit, contact Infinity and Beyond Aquatics within 48 hours of delivery or the expected delivery date.

Please retain:

• The product

• The original product packaging

• The shipping carton

• All packing materials

• The shipping label

Photographs or video may be required to process a damaged or missing-shipment claim.

Do not discard packaging or return a damaged product until you receive instructions from Infinity and Beyond Aquatics.

Live-animal, refrigerated-product, and frozen-product claims are subject to their applicable policy requirements.

Carrier delays do not automatically qualify an order for cancellation, refund, shipping reimbursement, or replacement.

Incorrect Addresses, Refused Deliveries and Carrier Changes

Customers are responsible for carefully reviewing their shipping address before submitting an order.

Infinity and Beyond Aquatics is not responsible for delivery delays, losses, returns, or additional charges resulting from:

• Incorrect or incomplete addresses

• Missing apartment, unit, or suite numbers

• Refused deliveries

• Missed delivery attempts

• Failure to retrieve a held package

• Customer-requested carrier holds or redirects

• Unauthorized address changes

• Failure to receive a time-sensitive shipment promptly

Additional shipping charges resulting from an incorrect address, refused shipment, returned package, or requested reshipment are the customer’s responsibility.

Orders cannot be redirected or have their address changed through Infinity and Beyond Aquatics after dispatch.

Important Shipping Information

By placing an order with Infinity and Beyond Aquatics, the customer acknowledges that:

• Processing and delivery estimates are stated in business days.

• Weekends and holidays are excluded.

• Shipping and delivery dates are estimates and are not guaranteed.

• Products may ship directly from manufacturers, distributors, or fulfillment partners.

• Orders may arrive in multiple shipments and on different days.

• Separate shipping charges may apply to different product categories.

• Shipping profiles and thresholds cannot be combined.

• Standard free shipping applies only to qualifying standard merchandise.

• Free live-animal shipping applies only when the qualifying live-animal subtotal reaches $300.

• International shipping rates displayed at checkout may be preliminary estimates or placeholders.

• An updated international shipping invoice may be required before an order can be dispatched.

• Live animals and temperature-sensitive products may be held until safe shipping conditions are available.

• Refrigerated, frozen, oversized, freight, international, and other specialty shipping charges may still apply.

• Carrier, customs, weather, and supplier delays may occur outside our reasonable control.

• Applicable product, arrival-guarantee, cancellation, and return policies remain in effect.

Questions?

For questions about an order, shipping, delivery, or an arrival-guarantee claim, contact:

info@infinityandbeyondaquatics.com

Please include your order number and a description of your question or concern. Photographs or video should be included when applicable.