Shipping policy

Shipping Policy – Infinity and Beyond Aquatics

At Infinity and Beyond Aquatics, we are committed to delivering your aquarium supplies safely, efficiently, and with care.

Processing Time

Most orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order ships, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery

FREE Standard Shipping on orders over $100
Orders under $100 are calculated at checkout based on product size, weight, and destination
Oversized, heavy, or specialty equipment may have separate shipping charges and may not qualify for free shipping promotions
We primarily ship using trusted carriers such as UPS, FedEx, and USPS

Estimated delivery times after processing:

Standard Shipping: 3–7 business days
Medium / Oversized Equipment: 5–8 business days
Shipping Policy Last updated: June 29, 2026

Domestic Shipping (United States)

We offer the following shipping options for orders within the United States:
- Free Shipping — Orders over $100 (Economy, under 5 lbs)
- Economy Shipping — $9.99 (under 5 lbs)
- Medium Items — $18.99
- Large Items — $45.99
- Oversized/Freight Items — $200.00
International Shipping

We ship to select countries worldwide via USPS and DHL Express. International shipping rates are calculated at checkout based on your location, package weight, and dimensions.

Please note that international orders may be subject to customs duties, import taxes, and fees imposed by your country. These charges are the responsibility of the customer and are not included in our shipping rates.

Estimated international delivery times vary by destination. Please allow additional time for customs processing.

Order Processing

Orders are typically processed within 1–3 business days. You will receive a tracking number once your order has shipped.

For questions about your shipment, please contact us through our website.

Please note that some specialty items may ship directly from manufacturers or distributors and may arrive separately from other items in your order.

Shipping Locations

We currently ship within the United States only.

Order Issues & Carrier Delays

Once an order has been shipped, carrier delays are outside of our control. However, we will always do our best to assist if any issues arise.

If your package arrives damaged or appears lost in transit, please contact us within 48 hours of delivery at:

Info@infinityandbeyondaquatics.com

Important Information

Please verify your shipping address before placing your order
Infinity and Beyond Aquatics is not responsible for orders shipped to incorrectly entered addresses
Some orders may ship in multiple packages depending on product availability and fulfillment location
Shipping times are estimates and may vary during holidays, weather events, or carrier delays

Future Livestock Shipping

Live fish, coral, and invertebrates will have separate shipping policies and DOA guarantees, which will be clearly listed on their respective product pages when available.