Refund policy

Return & Refund Policy — Infinity & Beyond Aquatics

Returns

We offer a 30-day return window from the date of delivery on eligible items.

Return Shipping & Fees

• Customers are responsible for all return shipping costs
• A 15% restocking fee applies to equipment returns
• Restocking fees may apply for returns due to:
• Incorrect item selection
• Wrong size ordered
• Change of mind (“no longer needed”)

Condition of Returns

To be eligible for a return:

• Items must be unused, in original packaging, and in resellable condition
• Items showing signs of use will not be eligible for return
• Returns missing parts, accessories, or original packaging will be denied

Non-Returnable Items

The following items are not eligible for return:

• Opened or used consumables
• Aquarium food products
• Water additives, supplements, and treatments
• Water testing kits and reagents

Due to contamination risk and safety concerns, these items cannot be restocked or resold.

Return Inspection Process

All returned items are inspected upon receipt.

• Returns will be reviewed and approved after inspection
• Refunds will only be issued if the item meets all return requirements
• If the product is not in acceptable condition, the return will be denied

 Damaged or Defective Items

If your item arrives damaged or not working, you must:

• Contact us within the delivery window
• Provide photos and/or video evidence

Approved cases may qualify for a replacement or exchange.

For all return, refund, or exchange requests, please contact us at:
Info@infinityandbeyondaquatics.com

Please include your order number, a description of the issue, and photos if applicable. This helps us process your request as quickly as possible.